cornexo

This morning I received my usual email blast from Sotheby’s announcing the upcoming Impressionist & Modern Art Evening Sale. I’ll admit I signed up for it, no complaints about spam. But I get too much email and I want to unsubscribe. Thankfully they provided a nice unsubscribe link in the email. Kudos!

Out of the woods right? Simple form, email address and submit. Wrong. Unceremoniously I am informed that my email address does not appear on the list. (??) Wait! How did I come to receive the aforementioned email?!?! Ok, I get it. They have poor list management software which doesn’t talk properly with their outsourced provider. Regardless, error messages shouldn’t be brutal but helpful and informative. It qualifies as informative.

Ok, no big deal. It happens. Their site also has a Contact Us link. A little hidden, but it’s there. Miserably small input fields make me cranky. No issues filling out the form and submitting it.

Problem solved. Back to dealing with my overloaded inbox. Inbox Zero, here I come, again.

5 minutes later, blam, what should appear in my inbox?


The original message was received at Wed, 18 Jun 2008 11:04:44 -0400 (EDT)
from route2.ny.sothebys.com [192.168.1.2]

----- The following addresses had permanent fatal errors -----

(reason: 552 … User exceeds storage quota)

—– Transcript of session follows —–
… while talking to mxpool2.postoffice.net.:
DATA
<<< 552 … User exceeds storage quota
554 5.0.0 Service unavailable
<<< 503 Need RCPT first.
Reporting-MTA: dns; adm2.ny.sothebys.com
Received-From-MTA: DNS; route2.ny.sothebys.com
Arrival-Date: Wed, 18 Jun 2008 11:04:44 -0400 (EDT)

Final-Recipient: RFC822; enquiries@sothebyshelp.com
Action: failed
Status: 5.2.2
Remote-MTA: DNS; mxpool2.postoffice.net
Diagnostic-Code: SMTP; 552 … User exceeds storage quota
Last-Attempt-Date: Wed, 18 Jun 2008 11:04:45 -0400 (EDT)

From:
From: xxx@xxx.xxx
Date: June 18, 2008 11:03:42 AM EDT
To: enquiries@sothebyshelp.com
Subject: Bugs/Technical Problems from Sotheby’s Web Site

Please unsubscribe me from your email list. I tried using your unsubscribe link from an email I just received. It tells me my email address is not part of that list which is funny because I just received an email for Sotheby’s Private View: Impressionist and Modern Art, London.

Thanks.

Jeff


They must have a tremendous demand causing the inquiries mailbox to overflow. Then again, maybe the person responsible simply went on vacation.

If anyone from Sotheby’s is listening. Please unsubscribe me! Thanks.

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